Terms & Conditions
Last Updated: October 25, 2025
1. Acceptance of Terms
By accessing or using the Fixr AI website and services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our Services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of the updated Terms.
2. Description of Services
Fixr AI provides AI-powered lead generation, marketing automation, and customer relationship management services for real estate and home service professionals. Our Services include:
- Lead generation and qualification
- Automated email and SMS/MMS communications
- CRM integration and management
- Analytics and reporting
- Appointment scheduling and follow-up automation
- Custom landing pages and marketing materials
3. User Accounts and Registration
3.1 Account Creation
To use our Services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3.2 Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.
3.3 Account Security
You must immediately notify us of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your account information.
4. Payment Terms
4.1 Fees and Billing
Service fees are based on your selected plan and are billed in advance on a monthly basis unless otherwise specified. Setup fees, if applicable, are charged once upon initial service activation.
4.2 Payment Methods
You must provide a valid payment method (credit card, ACH, or other approved method) to access paid Services. You authorize us to charge your payment method for all fees incurred.
4.3 Automatic Renewal
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for your plan.
4.4 Late Payments
If payment is not received by the due date, we reserve the right to suspend or terminate your access to the Services. A late fee may be applied to overdue accounts.
4.5 Refunds
Setup fees are non-refundable. Monthly service fees may be refunded on a pro-rata basis within the first 30 days of service if you are unsatisfied with our Services. Contact us at hello@getfixr.ai to request a refund.
5. Acceptable Use Policy
You agree not to:
- Use the Services for any illegal or unauthorized purpose
- Violate any laws, regulations, or third-party rights
- Send spam, unsolicited messages, or violate anti-spam laws (CAN-SPAM, TCPA)
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the Services or servers
- Resell or redistribute the Services without authorization
- Use the Services to harass, abuse, or harm others
- Impersonate any person or entity
- Collect or store personal data about other users without consent
6. SMS/MMS Messaging Compliance
6.1 TCPA Compliance
You are responsible for obtaining proper consent from recipients before sending SMS/MMS messages through our Services. You must comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable telecommunications laws.
6.2 Consent Requirements
You must obtain express written consent from individuals before sending them marketing messages. Consent must be clear, conspicuous, and include disclosure of message frequency and opt-out instructions.
6.3 Opt-Out Compliance
You must honor opt-out requests immediately and maintain a do-not-contact list. Our Services automatically process STOP requests, but you are ultimately responsible for compliance.
6.4 Prohibited Content
You may not send messages containing illegal content, fraudulent offers, explicit material, or content that violates carrier guidelines or federal regulations.
7. Intellectual Property Rights
7.1 Our Property
All content, features, and functionality of the Services, including but not limited to software, text, graphics, logos, and trademarks, are owned by Fixr AI and protected by copyright, trademark, and other intellectual property laws.
7.2 Your Content
You retain ownership of any content you upload or create using our Services. By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely to provide the Services.
7.3 License to Use
We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes in accordance with these Terms.
8. Service Level and Performance
8.1 Service Availability
We strive to maintain 99.9% uptime for our Services, but we do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible.
8.2 Lead Quality
While we use advanced AI and targeting to generate high-quality leads, we do not guarantee specific results, conversion rates, or revenue outcomes. Lead quality depends on numerous factors including your industry, location, and sales process.
8.3 Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with or without notice. We are not liable for any modification, suspension, or discontinuance of the Services.
9. Termination
9.1 Termination by You
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. No refunds will be provided for the remaining period.
9.2 Termination by Us
We may suspend or terminate your access to the Services immediately without notice if you violate these Terms, engage in fraudulent activity, or fail to pay fees. We may also terminate your account for any reason with 30 days' notice.
9.3 Effect of Termination
Upon termination, your right to use the Services ceases immediately. We may delete your data in accordance with our data retention policies. Sections of these Terms that by their nature should survive termination will survive.
10. Disclaimers and Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or secure, or that defects will be corrected. You use the Services at your own risk.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIXR AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
Our total liability for any claims arising from these Terms or the Services shall not exceed the amount you paid us in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless Fixr AI and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from: (a) your use of the Services, (b) your violation of these Terms, (c) your violation of any rights of third parties, or (d) your violation of applicable laws or regulations.
13. Dispute Resolution and Arbitration
13.1 Informal Resolution
Before filing a claim, you agree to contact us at hello@getfixr.ai to attempt to resolve the dispute informally.
13.2 Binding Arbitration
Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. Arbitration shall take place in [Your State/Location].
13.3 Class Action Waiver
You agree that any arbitration shall be conducted on an individual basis and not as a class action. You waive your right to participate in a class action lawsuit or class-wide arbitration.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your State], United States, without regard to its conflict of law provisions.
15. General Provisions
15.1 Entire Agreement
These Terms constitute the entire agreement between you and Fixr AI regarding the Services and supersede all prior agreements.
15.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
15.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
15.4 Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations without restriction.
16. Contact Information
If you have questions about these Terms, please contact us: