Privacy Policy
Last Updated: October 25, 2025
1. Introduction
Fixr AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and SMS/MMS messaging services.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email address, phone number, business name)
- Business information (industry, location, service area)
- Account credentials and preferences
- Payment information (processed securely through third-party payment processors)
- Communications with us (emails, chat messages, support tickets)
2.2 Information Collected Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent on site)
- Cookies and similar tracking technologies
- Log files and analytics data
3. SMS/MMS Messaging Program (A2P Compliance)
3.1 Consent
By providing your phone number and opting into our SMS/MMS messaging program, you expressly consent to receive automated marketing and transactional text messages from Fixr AI. Consent is not required as a condition of purchase.
3.2 Message Frequency
Message frequency varies depending on your selected service level and activity. You may receive up to 10 messages per week for marketing communications and unlimited transactional messages related to your account.
3.3 Message and Data Rates
Message and data rates may apply as determined by your mobile carrier. We are not responsible for any charges incurred from your mobile carrier.
3.4 Opt-Out Instructions
You may opt out of receiving SMS/MMS messages at any time by:
- Replying "STOP" to any text message from us
- Contacting us at hello@getfixr.ai
- Updating your preferences in your account settings
After opting out, you will receive one final confirmation message. You may continue to receive transactional messages related to your active services.
3.5 Help and Support
For help or support with SMS/MMS messages, reply "HELP" to any message or contact us at 1 (856) 830-5177.
3.6 Supported Carriers
Our SMS/MMS program is supported by all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Not all carriers support MMS messages.
4. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative and transactional communications
- Send marketing communications (with your consent)
- Respond to customer service requests and support needs
- Analyze usage patterns and optimize user experience
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
5. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, SMS messaging, analytics)
- Business Partners: With your consent, to provide requested services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt out of marketing communications
- Data Portability: Request transfer of your data
- Object: Object to processing of your information
To exercise these rights, contact us at hello@getfixr.ai.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect usage information and improve our services. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.
10. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at hello@getfixr.ai.